Providing a Good Enough Alternative
The only intervention that reliably reduces shadow use. What good enough means, and where organisations get it wrong.
Enabling
Providing an alternative
The only intervention that reliably reduces shadow use, and the one most often done badly.
6 notes
Procurement That Keeps Up
A six-month assessment cycle in a field that moves monthly guarantees shadow use. What to change.
Training That Is Not a Video
Annual compliance modules change nothing here. What people actually need to know, and how it gets delivered.
Champions and Where They Help
People in teams who already use these tools well are the most effective channel available, and the easiest to misuse.
Measuring Whether People Switched
Rolling out an approved tool is not the outcome. The outcome is that shadow use fell, and almost nobody checks.
When the Approved Tool Is Worse
Sometimes it genuinely is. Pretending otherwise costs the programme its credibility, and there are honest responses.